First Advisor

Van Dusen, Donna


College for Professional Studies

Degree Name

MS Management


School of Management

Document Type

Thesis - Open Access

Number of Pages

55 pages


An effective documentation system in a managed care organization is complicated yet important in today's business environment. Being too busy taking care of patients, health care professionals often fall behind in paperwork and quality care provided. An action research model developed by Cummings and Worley (2001) was utilized to assess the organization's status. Data collection methods included survey questionnaires, group interviews, and secondary data. A collaborative team approach designed to reach a consensus decision was used in the evaluation, interpretation, and validation of the information collected. Three intervention methods relating to training and education, teamwork, and staff knowledge and skills were proposed with one of these recommended for implementation. This action research will bring the organization to greater success in the health care environment.

Date of Award

Fall 2006

Location (Creation)

Denver, Colorado

Rights Statement

All content in this Collection is owned by and subject to the exclusive control of Regis University and the authors of the materials. It is available only for research purposes and may not be used in violation of copyright laws or for unlawful purposes. The materials may not be downloaded in whole or in part without permission of the copyright holder or as otherwise authorized in the “fair use” standards of the U.S. copyright laws and regulations.

Included in

Business Commons