First Advisor
Van Dusen, Donna
College
College for Professional Studies
Degree Name
MS Management
School
School of Management
Document Type
Thesis - Open Access
Number of Pages
55 pages
Abstract
An effective documentation system in a managed care organization is complicated yet important in today's business environment. Being too busy taking care of patients, health care professionals often fall behind in paperwork and quality care provided. An action research model developed by Cummings and Worley (2001) was utilized to assess the organization's status. Data collection methods included survey questionnaires, group interviews, and secondary data. A collaborative team approach designed to reach a consensus decision was used in the evaluation, interpretation, and validation of the information collected. Three intervention methods relating to training and education, teamwork, and staff knowledge and skills were proposed with one of these recommended for implementation. This action research will bring the organization to greater success in the health care environment.
Date of Award
Fall 2006
Location (Creation)
Colorado (state); Denver (county); Denver (inhabited place)
Copyright
© Kenneth Ho
Rights Statement
All content in this Collection is owned by and subject to the exclusive control of Regis University and the authors of the materials. It is available only for research purposes and may not be used in violation of copyright laws or for unlawful purposes. The materials may not be downloaded in whole or in part without permission of the copyright holder or as otherwise authorized in the “fair use” standards of the U.S. copyright laws and regulations.
Recommended Citation
Ho, Kenneth, "Improving the Quality of the Documentation System in a Health Care Environment" (2006). Regis University Student Publications (comprehensive collection). 423.
https://epublications.regis.edu/theses/423