First Advisor

Chambers, Des

College

College for Professional Studies

Degree Name

MS Computer and Information Technology

School

School of Computer & Information Science

Document Type

Thesis - Open Access

Number of Pages

101 pages

Abstract

This project deals with a company in the SME sector with offices located in the midlands of Ireland. The company is well established in the field of Agri-Feed Manufacturing Process Control Systems or SCADA systems, and has been established for over 20 years. The communications requirements of the company have changed over these 20 plus years to a mix of various technologies from PSTN lines to Broadband ADSL. The present telephone system has been in use since 1991 and has several questions marks over it in terms of usage costs, usage reporting, support and maintenance and features available. This project is an evaluation of the possible benefits offered by the use of VOIP technologies and Asterisk Open Source PBX as a possible replacement for the existing telephone system in place. It attempts to look at the potential benefits costs, and risks associated with using such a system. A small pilot system is implemented and some key users test this and feedback on its usability is recorded. The current communications infrastructure is analysed in an effort to highlight systems where cost savings or benefits can be made by switching to these other technologies and a report was presented to the management in order to give the required information to make the best possible informed decision about the way forward for the company.

Date of Award

Fall 2006

Location (Creation)

Colorado (state); Denver (county); Denver (inhabited place)

Rights Statement

All content in this Collection is owned by and subject to the exclusive control of Regis University and the authors of the materials. It is available only for research purposes and may not be used in violation of copyright laws or for unlawful purposes. The materials may not be downloaded in whole or in part without permission of the copyright holder or as otherwise authorized in the “fair use” standards of the U.S. copyright laws and regulations.

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