First Advisor

Hart, Douglas

Second Advisor

Archer, Donald


College for Professional Studies

Degree Name

MS Computer and Information Technology


School of Computer & Information Science

Document Type

Thesis - Open Access

Number of Pages

103 pages


of the essential elements of success in the gaming industry is the requirement of providing exceptional customer service. Technology plays a significant role in bringing state of the art solutions that enhance the overall customer experience. Currently a guest must go through multiple steps and a variety of departments to simply resolve issues with their player accounts (loyalty programs), update customer profiles, book hotel and restaurant reservations, sign up for promotions, etc. In order to effectively take care of these customers in both a timely and efficient manner, a wireless handheld device is needed that employees can carry with them to resolve and address these concerns. This project is aimed at identifying the proper wireless infrastructure for the gaming environment and also the wireless handheld device, such as an Ultra Mobile PC (UMPC) to effectively and efficiently take care of customers.

Date of Award

Spring 2008

Location (Creation)

Colorado (state); Denver (county); Denver (inhabited place)

Rights Statement

All content in this Collection is owned by and subject to the exclusive control of Regis University and the authors of the materials. It is available only for research purposes and may not be used in violation of copyright laws or for unlawful purposes. The materials may not be downloaded in whole or in part without permission of the copyright holder or as otherwise authorized in the “fair use” standards of the U.S. copyright laws and regulations.