First Advisor

Bilo, Dolores

Second Advisor

Plantz-Masters, Shari

Third Advisor

Blumenthal, Richard


College for Professional Studies

Degree Name

MS Information Technology Management


School of Computer & Information Science

Document Type

Thesis - Open Access

Number of Pages

59 pages


The purpose of this research is to create a knowledgebase of best practices for records managers to select the vendor that best fits the individual needs of the organization. Investigative interviews were conducted with individuals from Association for Information and Image Management (AIIM) and the Project Management Institute (PMI). These project managers were asked questions in regards to the best practices when implementing a document management system. Best practices are relevant when implementing a document management solution. In order to consider best practices when implementing a document management solution, the following research objectives will be taken into consideration: How do companies currently manage their documents? Who is responsible for the document management? What format is preferred for a document? What are the accepted standards for a document management system? This data was analyzed qualitatively and presented through an explanation of a proper document management project. The critical success factors for a document management project include creating a proper taxonomy, support from management, and in-depth training.

Date of Award

Spring 2011

Location (Creation)

Denver, Colorado

Rights Statement

All content in this Collection is owned by and subject to the exclusive control of Regis University and the authors of the materials. It is available only for research purposes and may not be used in violation of copyright laws or for unlawful purposes. The materials may not be downloaded in whole or in part without permission of the copyright holder or as otherwise authorized in the “fair use” standards of the U.S. copyright laws and regulations.