First Advisor

Bilo, Dee

Second Advisor

Lupo, James A.

Third Advisor

Barnes, Stephen D.


College for Professional Studies

Degree Name

MS Information Technology Management


School of Computer & Information Science

Document Type

Thesis - Open Access

Number of Pages

88 pages


This study looks at the knowledge management practices used by study participants from the defense industry and offers a methodology for capturing tacit knowledge. Interviews were conducted with stakeholders involved in work teams focused on the development and acquisition of defense systems. Those interviewed held various staff and management positions in Program Management (PM), Enterprise Architecture (EA), and system safety auditing. This researcher conducted primary research in the form of a Case Study. Interviewees in the defense industry supporting the Army, Marine Corps and Military aeronautics were interviewed and asked to provide feedback on their experiences and knowledge of tacit knowledge capture. Through a series of questions this researcher was then able to derive a methodology to better capture tacit knowledge in the industry in question. It became evident during the primary research that further studies should be conducted within the defense industry regarding the capture of knowledge from those who have clearances above and beyond “public knowledgeâ€. The discoveries in this primary research brought light to the fact that classified tacit knowledge may not be captured, because it is sensitive in nature. Further studies may include research to provide a means of capturing classified tacit knowledge while still maintaining its security.

Date of Award

Spring 2011

Location (Creation)

Denver, Colorado

Rights Statement

All content in this Collection is owned by and subject to the exclusive control of Regis University and the authors of the materials. It is available only for research purposes and may not be used in violation of copyright laws or for unlawful purposes. The materials may not be downloaded in whole or in part without permission of the copyright holder or as otherwise authorized in the “fair use” standards of the U.S. copyright laws and regulations.