First Advisor

Thies, Charles

Second Advisor

Plantz-Masters, Shari

Third Advisor

Mason, Robert T.


College for Professional Studies

Degree Name

MS Information Technology Management


School of Computer & Information Science

Document Type

Thesis - Open Access

Number of Pages

90 pages


The emergency 9-1-1 service is a vital part of our nation"â„¢s emergency response and disaster preparedness systems. At last count there were 6100 Public Safety Answering Points across the United States, 97 of those reside in the State of Colorado, and the citizens of the United States cannot email, text, or instant message these types of non-traditional communication to those Public Safety Answering Points due to technological limitations. The trends in personal communication technologies are accelerating the obsolescence of the current 9-1-1 systems. The Public Safety Answering Point of today is designed to accept and process voice media only; and proved successful in delivering emergency services in times of personal, regional, and national need. The current circuit-switched infrastructure of the 9-1-1 Public Safety Answering Point network cannot receive digital data (e.g., text messages, email, photographs, and video) from the communication devices commonly used by the public today. A national movement known as Next Generation 9-1-1 is underway that will support non-traditional communication digital data processing in the Public Safety Answering Point. This case study will attempt to determine if practical service oriented architecture methodology can be used in the development of an effectual architecture framework supporting the Next Generation 9-1-1framework and the nontraditional communication technology within the Public Safety Answering Points of Colorado.

Date of Award

Fall 2011

Location (Creation)

Colorado (state); Denver (county); Denver (inhabited place)

Rights Statement

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