College for Professional Studies
MS Information Technology Management
School of Computer & Information Science
Thesis - Open Access
Number of Pages
The elements of a successful Enterprise Resource Planning implementation strategy have been widely researched in the information technology field. Many have sought to compile a complete list of attributes that, if utilized, would guarantee a successful ERP implementation while also adhering to relative time and budget constraints. While several critical success factors have been identified and further enabled higher success rates in evolving ERP implementation strategy, there appears to be room for additional improvement. Extracting essential corporate knowledge from existing information systems in effort to implement an ERP solution is often one of the most challenging tasks of the implementation project, particularly for public sector organizations having deeply-rooted business processes that have evolved over many years. This study explores the relevance and value of social capital as it relates to knowledge extraction tasks during ERP implementation in the public sector.
Date of Award
© Corey Jensen
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Jensen, Corey E., "Erp Implementation: an Investigation Into Social Capital and Knowledge Extraction in the Public Sector." (2011). Student Publications. 624.