First Advisor

Hoffer, Phil

Second Advisor

Plantz-Masters, Shari

Third Advisor

Hart, Douglas


College for Professional Studies

Degree Name

MS Information Technology Management


School of Computer & Information Science

Document Type

Thesis - Open Access

Number of Pages

70 pages


The elements of a successful Enterprise Resource Planning implementation strategy have been widely researched in the information technology field. Many have sought to compile a complete list of attributes that, if utilized, would guarantee a successful ERP implementation while also adhering to relative time and budget constraints. While several critical success factors have been identified and further enabled higher success rates in evolving ERP implementation strategy, there appears to be room for additional improvement. Extracting essential corporate knowledge from existing information systems in effort to implement an ERP solution is often one of the most challenging tasks of the implementation project, particularly for public sector organizations having deeply-rooted business processes that have evolved over many years. This study explores the relevance and value of social capital as it relates to knowledge extraction tasks during ERP implementation in the public sector.

Date of Award

Fall 2011

Location (Creation)

Colorado (state); Denver (county); Denver (inhabited place)

Rights Statement

All content in this Collection is owned by and subject to the exclusive control of Regis University and the authors of the materials. It is available only for research purposes and may not be used in violation of copyright laws or for unlawful purposes. The materials may not be downloaded in whole or in part without permission of the copyright holder or as otherwise authorized in the “fair use” standards of the U.S. copyright laws and regulations.