Rueckert-Hartman College for Health Professions
MS Health Services Administration
Thesis - Open Access
Number of Pages
A 2007 projection of nursing shortages predicts that the United States shortage of registered nurses will be approximately 340,000 in 2020 and that the average age of a nurse will be 45. (Auergach, Buerhaus et al. 2007) Many healthcare facilities already have perennial openings for nurses, ultrasonographers, nuclear medicine technologists, and other hard-to fill positions. The cost of filling any vacancy is the subject of many articles and sleepless nights for health care administrators. Headhunters make cold calls to recruit candidates to fill their positions. And healthcare administrators are looking for a way to stop the flow of critical personal from their facilities. One such way may be through the use of emotional intelligence. Emotional Intelligence can be summarized as the ability of an individual to assess his or her own emotions and the emotions of others as well as control his or her own emotions and manage relationships. But who has emotional intelligence and how can you tell? And is it truly effective? This study examined relationships between the emotional intelligence scores of 48 health care leaders, using the Emotional Intelligence Assessment-Me Edition (EIA), and measures of satisfaction and turnover of their direct reports, using Gallup scores and turnover data.
Date of Award
© Karen Jarman
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Jarman, Karen, "Relationship of Emotional Intelligence of Healthcare Leaders and Measures of Employee Satisfaction and Turnover" (2008). Student Publications. 520.