College for Professional Studies
MS Computer and Information Technology
School of Computer & Information Science
Thesis - Open Access
Number of Pages
This paper focuses on the business analysis, selection, and implementation of a case management system for a local government City Attorney's Office which is a document management system in addition to calendaring, notes, tasks, and billing. Their current system relies on paper document organization and as well as some electronic documentation in a simple file folder structure on a windows network file server. A business analysis review demonstrated the need for a cost effective automated business system to support and manage daily business processes, automate document creation and filing, track deadlines and tasks, and comply with new document retention and discovery requirements. In addition to the automation of business processes, the document management system added a layer of security to document access as well as control over document retention and destruction in accordance with new federal regulations. Most importantly, the time and cost savings added by the case management system has allowed the City Attorney's Office to add civil litigation to their services.
Date of Award
© Patricia Hughes
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Hughes, Patricia D., "Analysis, Selection, and Implementation of a Case Management System for Local City Government Attorney's Office" (2007). Student Publications. 440.