Buschang, Heinz G.
College for Professional Studies
School of Management
Thesis - Open Access
Number of Pages
A department consisting of four teams of courseware developers and instructors had been experiencing a lack of team cohesiveness as evidenced by the exclusion of individuals and unwillingness to support group goals. Using action research, a collaborative team was formed and data collected using surveys, interviews and observations. The results of the data were fed back to the collaborative team for data analysis. A week long team training session was held that provided for interpretation and clarification of courseware editing procedures. Team structure and location were also modified to allow for closer communications with the customer/supplier.
Date of Award
© Manley Morgan
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Morgan, Manley G., "Using Action Research to Determine and Resolve Team Issues for Courseware Developers" (2005). Student Publications. 377.