Van Dusen, Donna
College for Professional Studies
School of Management
Thesis - Open Access
Number of Pages
The change management system at a manufacturing company is a bottleneck to the new product release cycle, causing numerous product releases to be delayed resulting in lost revenue and financial impact to the business. The change management system was developed when the company was small. As the company grew, the change management system could no longer meet the demand placed on it. The action research model establishes the issues that have created the symptoms. Data collection and analyzes using value-stream mapping and questionnaires determines that the process is inefficient and does not have the capacity required to sustain new product development levels. An intervention technique redesigns the process to greatly improve its efficiency.
Date of Award
© Allen Samson
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Samson, Allen L., "Understanding and Improving the Inefficiencies of an Engineering Change Management System Using the Action Research Model" (2005). Student Publications. 368.