Collins, Robert D.
College for Professional Studies
Master of Arts
School of Humanities & Social Sciences
Thesis - Open Access
Number of Pages
In today's fast paced, ever changing organizational environment, there is an elevated need for versatility and productivity in virtually every situation. With advanced technology, fluctuating customer needs, and volatile industry trends, an organization can find itself left behind the competition if it does not work smarter, faster, and leaner than others in the marketplace. In order to keep up with these demands, many organizations have abandoned the concept of traditional, on-site, office environments for those of virtual configuration, as they allow companies to operate with lower overhead costs, capitalize on geographically dispersed talent and provide flexibility in the services they offer. The purpose of this project was to identify and evaluate a variety of leadership skills and techniques related to managing in a virtual environment in order to develop a training program that would assist managers and supervisors improve the effectiveness of their virtual teams and ultimately increase team performance, which positively impacts business results. Four fundamental categories of performance were explored: (1) building trust, (2) incorporating effective communication, (3) navigating cultural diversity, and (4) managing performance and accountability.
Date of Award
© Kirsten Suazo
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Suazo, Kirsten, "Effectively Managing a Virtual Workforce" (2006). Student Publications. 330.