Collins, Robert D.
College for Professional Studies
Master of Arts
School of Humanities & Social Sciences
Thesis - Open Access
Number of Pages
A phenomenological study was performed to explore trust within the contexts of nurse-patient relationships with oncology patients. Specifically, the present study explored trust within these relationships in oncology settings. Former and current patients were interviewed to determine their experiences of being trusted (or distrusted) by nurses. Four themes were derived from interviews: competence, personal attention, comfort and communication. Communication and competence were themes that were shown to most increase trust. Incompetence was shown to decrease trust. Nurses who appeared too busy did not instill trust either. Touch, positive facial expressions, and physical appearance increased trust. Non-verbal communication that decreased trust included being physically rough when administering medications or performing treatments and rushing patients too much.
Date of Award
© Julia Havelick
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Havelick, Julia B., "Nurse-Patient Communication in Oncology Setting: a Phenomenological Study of Trust From Patients' Perspectives" (2009). Student Publications. 30.