Van Dusen, Donna
College for Professional Studies
School of Management
Thesis - Open Access
Number of Pages
This Action Research Project is a study of the challenges faced in collecting consistent data for the development of Key Performance Indicators at three Cement Distribution Terminals in Michigan. The organization is described in detail and the key responsibilities of each functional department set forth. The competitive environment of the organization is presented and its impact on the problem issue discussed. The problem of gathering data for Key Performance Indicators is discussed and the history of the problem detailed. The data gathering methods are described and the Results of the Survey discussed and suggestions made. The project leader uses Action Research to determine where improvement can be made in the collection of data and where the organization could benefit from shared best practices.
Date of Award
© Tom Furman
All content in this Collection is owned by and subject to the exclusive control of Regis University and the authors of the materials. It is available only for research purposes and may not be used in violation of copyright laws or for unlawful purposes. The materials may not be downloaded in whole or in part without permission of the copyright holder or as otherwise authorized in the “fair use” standards of the U.S. copyright laws and regulations.
Furman, Tom, "Improving Key Performance Indicators for Distribution Facilities Through Action Research" (2006). Student Publications. 263.