First Advisor

Getter, Barbara

Second Advisor

Van Dusen, Donna


College for Professional Studies

Degree Name

MS Management


School of Management

Document Type

Thesis - Open Access

Number of Pages

40 pages


This Action Research Project is a study of the challenges faced in collecting consistent data for the development of Key Performance Indicators at three Cement Distribution Terminals in Michigan. The organization is described in detail and the key responsibilities of each functional department set forth. The competitive environment of the organization is presented and its impact on the problem issue discussed. The problem of gathering data for Key Performance Indicators is discussed and the history of the problem detailed. The data gathering methods are described and the Results of the Survey discussed and suggestions made. The project leader uses Action Research to determine where improvement can be made in the collection of data and where the organization could benefit from shared best practices.

Date of Award

Spring 2006

Location (Creation)

Colorado (state); Denver (county); Denver (inhabited place)

Rights Statement

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Included in

Business Commons