First Advisor

Borrego, Jesus

Thesis Committee Member(s)

Ina, Donald


Birkenheuer, Nancy


College for Professional Studies

Degree Name

MS Software Engineering and Database Technologies


School of Computer & Information Science

Document Type

Thesis - Open Access

Number of Pages

71 pages


A private High Technology firm whose headquarters are located in the Midwest has just completed several upgrades to replace an in-house legacy application system in which the primary use was to track defects of the firm's custom made software. The firm's implementation of a third party's software suite to replace the in-house legacy application was studied using a case study method, which implemented key performance indicators to the change theory called "The Dynamics of Planned Change" introduced by Lippitt, Watson, and Westley. The key performance indicators were introduced as a way to determine if the firm's actions could be validated as a success or a failure for each phase of the change theory, and the results were presented in multiple narrative case studies that highlight each phase of The Dynamics of Planned Change. The results of this work show the use of key performance indicators do in fact assist in many of the phases, and the firm's management has made plans to use the work of this research in future in-house application changes. While research was successful, this research should be expanded and implemented in more than just one business, and for more than one set of changes. The research should also be expanded to include a more comparative look at the effects that change has on the human perspective of change.

Date of Award

Fall 2012

Location (Creation)

Colorado (state); Denver (county); Denver (inhabited place)

Rights Statement

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