Thesis Committee Member(s)
Rueckert-Hartman College for Health Professions
Doctor of Nursing Practice
Loretto Heights School of Nursing
Thesis - Open Access
Number of Pages
The purpose of this DNP Capstone project was to determine if education of the M Nursing Professional Practice Model had an effect on customer satisfaction of nursing indicators in the Emergency Department (ED). The facility's newly developed M Model Nursing Professional Practice Model (MNPPM) which used the theoretical underpinning of Meehan's Careful nursing model (2003, 2012) was utilized as the nursing model. A quantitative post-test only design was developed to study two different groups of ED patients. The instrument selected was the Patient Satisfaction of Nursing Care Quality Questionnaire. The first survey was administered to patients following ED treatment before extensive education was conducted with the nursing staff. Education was conducted in six sessions with nursing staff and exercises performed using "I will" statements to facilitate application of the model into practice. Six weeks following educational sessions, and application exercises a post-care survey was administered to a second group of ED patients. The results of the study suggested a statistically significant higher score with customer satisfaction in the post-intervention group. There was no correlation of customer satisfaction suggested with age, gender or emergency severity index scoring which suggests patients were treated consistently. Outcomes of this study can strengthen the evidence that nursing professional practice models can impact patient care, and outcomes while improving overall patient satisfaction with nursing care.
Date of Award
© Jennifer Thomas
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Thomas, Jennifer, "Effects of a Nursing Professional Practice Model On Customer Satisfaction of Nursing Indicators in the Emergency Department" (2013). Student Publications. 206.