First Advisor

Leterneau, Susan


College for Professional Studies

Degree Name

MS Management


School of Management

Document Type

Thesis - Open Access

Number of Pages

50 pages


By using the Cummings and Worley action research model, a community college's admissions process is examined to discover ways of improving the process by increasing student understandability while yielding higher quality data for institutional decision making. Action research is the methodology chosen because the exact deterrents along with the best solutions are uncertain, and would be discovered collaboratively. As part of the research process, the college's history, mission, and outside influences are examined, as well as the components of quality data. The project's data gathering methods included student and staff questionnaires, observations, and secondary data. In response to the results, the collaborative team identified interventions to address the issues, such as increasing the process knowledge of staff and developing standard data matrices for student programs. Techniques and methods for evaluation to continue the learning process were also identified.

Date of Award

Spring 2006

Location (Creation)

Colorado (state); Denver (county); Denver (inhabited place)

Rights Statement

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Included in

Business Commons