College for Professional Studies
MS Computer and Information Technology
School of Computer & Information Science
Thesis - Open Access
Number of Pages
The Spiritual Care Department at Senior Care Residences does not have a computer database to record the chaplain's time during residents' visits, working with volunteers, and working with current or potential donors. This poses several problems such as keeping track of visits. Tracking this information will allow the chaplain to know whom he/she has provided spiritual care. This information is also critical for the volunteers he/she works with and current and potential donors. By implementing a CRM(Customer Relationship Management) application, the chaplain will have this information to help make informed decisions, and the automated computer system will help make recommendations.
Date of Award
© Gary James
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James, Gary L., "CRM and Spiritual Care" (2009). Student Publications. 135.