Implementation of an Electronic Scheduling Platform
Abstract
Implementation of an Electronic Scheduling Platform
Abstract
Rachel Miles
The relationship between hospital nurse staffing and quality of care continues to be a significant concern for health services researchers, health care executives, policymakers, and consumers. The evidence supporting inadequate nurse staffing and negative patient outcomes is well documented in the literature. A national nursing shortage, nursing turnover, and increased acute care patient admissions intensifies the need for consistent scheduling and staffing for a Denver Metro hospital. The nursing shortage has been further impacted by the recent COVID19 pandemic. The purpose of this quality improvement (QI) DNP pilot project was to look at the implementation of a scheduling and staffing tool for nursing in a medical surgical department of an acute care hospital allowing for transparency of open shifts and allow nurses the ability to fill those needs through a self-scheduling and extra shift option. The intervention was the ClairVia Scheduling Platform after providing specific education to nursing leaders, staffing associates, and frontline nurses. Three outcome objectives were identified (1) improved nursing engagement, (2) decreased nursing turnover, and (3) improved hospital acquired pressure injuries. Pre-data was collected 90 days prior to implementation and 90 days post implementation. Engagement showed a percent improvement of 7.58, the department had zero HAPIs post implementation, and turnover data was not found to be statistically significant with a p-value of 0.2338.