First Advisor

Holmes, John C.

Second Advisor

Ina, Donald J.

Third Advisor

Plantz-Masters, Shari

Thesis Committee Member(s)

Karamouzis, Stamos


College for Professional Studies

Degree Name

MS Database Technologies


School of Computer & Information Science

Document Type

Thesis - Open Access

Number of Pages

153 pages


System implementations sometimes result in unexpected system behavior. This paper is a case study focusing on an SAP transportation management system implementation that resulted in unexpected system behavior and a different user interface than the one that had been tested. Through a grounded theory approach the case study researched specific data gathered from the project documentation and from interviews with key system developers and a primary business user. The findings from the study can be applied to other similar system implementation projects and also provide some insights related to additional research that could be expanded. Please note that the name of the company, the name of the project and other information related to this system implementation have been changed to mask the identity of the consumer goods company being studied.

Date of Award

Spring 2009

Location (Creation)

Denver, Colorado

Rights Statement

All content in this Collection is owned by and subject to the exclusive control of Regis University and the authors of the materials. It is available only for research purposes and may not be used in violation of copyright laws or for unlawful purposes. The materials may not be downloaded in whole or in part without permission of the copyright holder or as otherwise authorized in the “fair use” standards of the U.S. copyright laws and regulations.