Holmes, John C.
Ina, Donald J.
Thesis Committee Member(s)
College for Professional Studies
MS Database Technologies
School of Computer & Information Science
Thesis - Open Access
Number of Pages
System implementations sometimes result in unexpected system behavior. This paper is a case study focusing on an SAP transportation management system implementation that resulted in unexpected system behavior and a different user interface than the one that had been tested. Through a grounded theory approach the case study researched specific data gathered from the project documentation and from interviews with key system developers and a primary business user. The findings from the study can be applied to other similar system implementation projects and also provide some insights related to additional research that could be expanded. Please note that the name of the company, the name of the project and other information related to this system implementation have been changed to mask the identity of the consumer goods company being studied.
Date of Award
© Debra Wycoff
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Wycoff, Debra F., "Implementing an Sap Transportation Management System Solution: a Case Study" (2009). Student Publications. 10.