First Advisor

Bilo, Dolores

Second Advisor

Lupo, James A.

Third Advisor

Likarish, Daniel M.

College

College for Professional Studies

Degree Name

MS Computer and Information Technology

School

School of Computer & Information Science

Document Type

Thesis - Open Access

Number of Pages

38 pages

Abstract

Many companies have looked to outsourcing Information Technology infrastructure and business processes as a means to save capital and streamline company business and assets. While companies initially approach outsourcing engagements concentrating on the migration of data and services to the vendor company, they rarely take into account potential issues that could possibly cause an outsourcing engagement to fail. Failure to address these potential issues within the contract can lead a business to be stuck in an outsourcing engagement that offers little to no benefit to the company. This project presents the details of a survey performed at a business that recently undertook an outsourcing engagement. The findings from the survey detail certain areas of an outsourcing engagement that should be taken into consideration when a business begins the initial stages of contract negotiations. The overall results of this project are intended to make companies aware of any potential problems that could arise and how to address them to make the outsourcing engagement successful.

Date of Award

Fall 2011

Location (Creation)

Denver, Colorado

Rights Statement

All content in this Collection is owned by and subject to the exclusive control of Regis University and the authors of the materials. It is available only for research purposes and may not be used in violation of copyright laws or for unlawful purposes. The materials may not be downloaded in whole or in part without permission of the copyright holder or as otherwise authorized in the “fair use” standards of the U.S. copyright laws and regulations.

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