First Advisor

Houser, Janet

College

Rueckert-Hartman College for Health Professions

Degree Name

MS Health Services Administration

Document Type

Thesis - Open Access

Number of Pages

53 pages

Abstract

A 2007 projection of nursing shortages predicts that the United States shortage of registered nurses will be approximately 340,000 in 2020 and that the average age of a nurse will be 45. (Auergach, Buerhaus et al. 2007) Many healthcare facilities already have perennial openings for nurses, ultrasonographers, nuclear medicine technologists, and other hard-to fill positions. The cost of filling any vacancy is the subject of many articles and sleepless nights for health care administrators. Headhunters make cold calls to recruit candidates to fill their positions. And healthcare administrators are looking for a way to stop the flow of critical personal from their facilities. One such way may be through the use of emotional intelligence. Emotional Intelligence can be summarized as the ability of an individual to assess his or her own emotions and the emotions of others as well as control his or her own emotions and manage relationships. But who has emotional intelligence and how can you tell? And is it truly effective? This study examined relationships between the emotional intelligence scores of 48 health care leaders, using the Emotional Intelligence Assessment-Me Edition (EIA), and measures of satisfaction and turnover of their direct reports, using Gallup scores and turnover data.

Date of Award

Fall 2008

Location (Creation)

Denver, Colorado

Rights Statement

All content in this Collection is owned by and subject to the exclusive control of Regis University and the authors of the materials. It is available only for research purposes and may not be used in violation of copyright laws or for unlawful purposes. The materials may not be downloaded in whole or in part without permission of the copyright holder or as otherwise authorized in the “fair use” standards of the U.S. copyright laws and regulations.

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