First Advisor
Hart, Douglas I.
College
College for Professional Studies
Degree Name
MS Computer and Information Technology
School
School of Computer & Information Science
Document Type
Thesis - Open Access
Number of Pages
96 pages
Abstract
This thesis will help to define the best practices for implementing a CRM (Customer Resource Management) system in corporate enterprises. The notion that CRM is just an Information Technology Software Application is shortsighted. CRM is a more global design incorporating vendors, supply chains, enterprises, and customers. In presenting this dissertation, I follow proven and respected processes in order to set a foundation that is necessary for a structured research framework to identify best practices in CRM systems.
Date of Award
Spring 2005
Location (Creation)
Colorado (state); Denver (county); Denver (inhabited place)
Copyright
© Richard Poirier
Rights Statement
All content in this Collection is owned by and subject to the exclusive control of Regis University and the authors of the materials. It is available only for research purposes and may not be used in violation of copyright laws or for unlawful purposes. The materials may not be downloaded in whole or in part without permission of the copyright holder or as otherwise authorized in the “fair use” standards of the U.S. copyright laws and regulations.
Recommended Citation
Poirier, Richard, "Best Practices for Customer Resource Management (Crm)" (2005). Regis University Student Publications (comprehensive collection). 379.
https://epublications.regis.edu/theses/379