First Advisor

Smith, Michael R.

College

College for Professional Studies

Degree Name

MS Computer and Information Technology

School

School of Computer & Information Science

Document Type

Thesis - Open Access

Number of Pages

65 pages

Abstract

XYZ Telecom received bi-monthly customer PDF billing data (identical to the paper customer invoices) from the print vendor Gilmore, Inc via CD media shipped by FedEx. Upon receipt, this data would then be posted to the CD/DVD media server through a manual entry process. The Billing Disputes Team often required immediate access to this data to deal with customer inquiries for telephone dispute calls regarding current or previous billing periods. Through the use of a dedicated VPN connection, VBScript and Windows Server technology an automated solution was put into place which ultimately saved XYZ Telecom approximately 20 hours of IT employee labor per month.

Date of Award

Summer 2006

Location (Creation)

Colorado (state); Denver (county); Denver (inhabited place)

Rights Statement

All content in this Collection is owned by and subject to the exclusive control of Regis University and the authors of the materials. It is available only for research purposes and may not be used in violation of copyright laws or for unlawful purposes. The materials may not be downloaded in whole or in part without permission of the copyright holder or as otherwise authorized in the “fair use” standards of the U.S. copyright laws and regulations.

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