Hart, Douglas I.
College for Professional Studies
MS Computer and Information Technology
School of Computer & Information Science
Thesis - Open Access
Number of Pages
Many small businesses in the cable and Internet industry provide services around cable, Internet and telephone for local residential areas. This is a win-win for both customers and service providers. Customers enjoy localized services and customer support that enables a quick turn around time on problems or outages. In order to efficiently service these customers, a ticketing system would be needed that enables customer identification, issue identification and tracking, provide updates on the status of an issue by technicians. This project is aimed at creating such a solution for a small sized service provider business. The end result of this project would be an online system that can be used by a mini call center. The design takes into consideration the technician, administrator and call center agent view of the ticket resolution system. Each view is designed for a specific user, based on functionality described in the workflow below. This project uses Java and database technologies to implement the design.
Date of Award
© Mohita Kadur
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Kadur, Mohita, "Small Business Ticketing System" (2007). All Regis University Theses. 301.