First Advisor
Graham-Dickerson, Phyllis
Second Advisor
Gilbert, Marcia
College
Rueckert-Hartman College for Health Professions
Degree Name
Doctor of Nursing Practice
School
Loretto Heights School of Nursing
Document Type
Thesis - Open Access
Number of Pages
92 pages
Abstract
Abstract Patient satisfaction is a pivotal issue within the healthcare industry. Hospital Consumer Assessment of Healthcare Provider and System (HCAHPS) survey clearly states that patient response to surveys is the indicator for '“quality of care" (Wagner & Bear, 2008, p. 692). A patient may equate quality of care to the manner in which it was delivered; hence when unsatisfied with their care, the patient may translate this into negative feedback on HCAHPS surveys (Lo, Burman, Rodin, & Zimmermann, 2009).
Date of Award
Spring 2012
Location (Creation)
Colorado (state); Denver (county); Denver (inhabited place)
Copyright
© Cathy Oni
Rights Statement
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Recommended Citation
Oni, Cathy C., "Patient Satisfaction: Communication with Nurses" (2012). Regis University Student Publications (comprehensive collection). 165.
https://epublications.regis.edu/theses/165