First Advisor

Graham-Dickerson, Phyllis

Second Advisor

Gilbert, Marcia

College

Rueckert-Hartman College for Health Professions

Degree Name

Doctor of Nursing Practice

School

Loretto Heights School of Nursing

Document Type

Thesis - Open Access

Number of Pages

92 pages

Abstract

Abstract Patient satisfaction is a pivotal issue within the healthcare industry. Hospital Consumer Assessment of Healthcare Provider and System (HCAHPS) survey clearly states that patient response to surveys is the indicator for '“quality of care" (Wagner & Bear, 2008, p. 692). A patient may equate quality of care to the manner in which it was delivered; hence when unsatisfied with their care, the patient may translate this into negative feedback on HCAHPS surveys (Lo, Burman, Rodin, & Zimmermann, 2009).

Date of Award

Spring 2012

Location (Creation)

Denver, Colorado

Rights Statement

All content in this Collection is owned by and subject to the exclusive control of Regis University and the authors of the materials. It is available only for research purposes and may not be used in violation of copyright laws or for unlawful purposes. The materials may not be downloaded in whole or in part without permission of the copyright holder or as otherwise authorized in the “fair use” standards of the U.S. copyright laws and regulations.

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