First Advisor

Likarish, Daniel M.

College

College for Professional Studies

Degree Name

MS Computer and Information Technology

School

School of Computer & Information Science

Document Type

Thesis - Open Access

Number of Pages

138 pages

Abstract

An operational framework, as proposed by the Microsoft Operational Framework (MOF) and the Information Technology Infrastructure Library (ITIL) provides a process model for controlling and managing Information Technology (IT) operations. With a strict focus on IT operations, it provides the processes and terminology to coordinate and integrate the functional elements of an IT department. The Systems Engineering and Applications Development (SEAD) practicum is composed of four main groups; Data Access, Network, Integrated Services and Development. This professional project will propose the beginning framework for overall operation and integration of the SEAD Practicum with an emphasis on service support and documentation. The key deliverable of this project is the determination of a documentation standard and the creation of documentation of common processes that are performed routinely by the SEAD group. This will serve as a basis for transitioning between subsequent practicum and as a foundation upon which other MOF and ITIL processes and standards can be implemented.

Date of Award

Spring 2005

Location (Creation)

Denver, Colorado

Rights Statement

All content in this Collection is owned by and subject to the exclusive control of Regis University and the authors of the materials. It is available only for research purposes and may not be used in violation of copyright laws or for unlawful purposes. The materials may not be downloaded in whole or in part without permission of the copyright holder or as otherwise authorized in the “fair use” standards of the U.S. copyright laws and regulations.

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